Frequently Asked Questions
How does vagus nerve stimulation work?
Vagus nerve stimulation activates your vagus nerve, the longest cranial nerve in the body, to support a balanced nervous system. Truvaga vagus nerve stimulators access the vagus nerve via the neck, just 1.5cm beneath the surface of the skin. Learn more about the science behind Truvaga and vagus nerve stimulation here.
Does Truvaga 350 interfere with any medications I may be taking?
Truvaga 350 is drug-free and has no known interactions with with any other prescribed or over-the-counter medication. You should always consult with your physician before starting vagus nerve stimulation.
How long are the sessions?
The duration of each session is two-minutes. For optimal results, we recommend performing 1 session in the morning and another before bed. However, if needed, it’s safe to use up to 24 sessions per day.
What does a session feel like?
You should feel a gentle tingling sensation on the neck where your Truvaga device is being held. You may also feel a downward pulling on your lip; this is the most common muscle contraction seen with use and indicates you’re in the correct position. You control the intensity level up or down at any time. Sessions should never be painful.
What if I don’t experience the “lip pull” while using my Truvaga device?
While many experience a downward lip pull, it’s not necessary in order to receive the full benefit from vagus nerve stimulation.
How long does it take to see results?
Vagus nerve stimulation results will vary by individual. For optimal results, consistent use is essential. Some people may experience noticeable effects relatively quickly, while others may require 2-3 weeks of consistent use.
Can I travel/fly with Truvaga?
It is safe to travel with all Truvaga devices. Because the product contains lithium batteries, we recommend storing it in your carry-on luggage to ensure it is not exposed to extreme conditions. One container of conductive gel or spray is within the TSA liquid carry-on regulation.
How do I get started with my Truvaga vagus nerve stimulator?
Visit our Support page for helpful information and resources for Truvaga 350. Once you receive your device, we offer complimentary one-on-one training from our Customer Support team.
How is Truvaga’s vagus nerve stimulation different from a TENS unit?
Truvaga differs from a TENS unit in several key aspects. First, Truvaga is built on patented technology, setting it apart. One significant distinction in the technology lies in the waveform used—Truvaga technology employs smooth sine waves instead of block waves, providing a gentler experience for users. Truvaga devices also eliminate the need for electrode pads, offering a more convenient and user-friendly application compared to TENS units.
Can I use Truvaga devices in any other place on my body?
No, Truvaga devices are intended for use on the neck, where the vagus nerve is located and can be properly reached. We have not performed clinical testing on any other part of the body.
Who is Truvaga not intended for?
Anyone with an active implantable medical device, such as a pacemaker, hearing aid implant, or any implanted electronic device. For complete warnings and precautions, check out the product user manuals on our support page.
Is it safe? Are there any side effects?
Truvaga 350 provides safe and well-tolerated non-drug therapy. The technology is backed by robust scientific and clinical research, supporting its effectiveness and safety. Most side effects are mild, occur only while using the device, and disappear shortly after each session.
In clinical studies, less than 5% of participants experienced mild side effects, including but not limited to:
-Application site discomfort, irritation, or redness
-Muscle twitching and/or contractions
-Localized pain in the face, head, or neck (including toothache)
-Mild headache
-Mild dizziness
To learn more about the science behind Truvaga and the research supporting its safety and effectiveness, visit our Backed by Science section of the Vagus Nerve Science page.
How do I find the right intensity level for Truvaga 350?
We recommend using the highest intensity level comfortably tolerated. This number differs for everyone; users typically feel an optimal intensity between levels 15 and 25. For best results, raise the intensity to a level where you feel a strong tingling sensation or a slight “lip pull.”
How long does Truvaga 350 last?
Truvaga 350 comes pre-loaded with 350 sessions and is not rechargeable. The battery will support 350 sessions; you have the flexibility to use the sessions as you like. We recommend two daily sessions (morning and night) covering approximately six months of use.
What happens once I’ve used all the sessions?
Once you have used all 350 sessions, it’s time to reorder your next Truvaga 350 or consider the rechargeable Truvaga Plus. Learn more here.
How do I dispose of my expired Truvaga 350?
Once you’ve completed your 350 sessions, you can dispose of your Truvaga 350, just as you would a cell phone or other electronic device, or reach out to Customer Support for assistance with recycling options.
Does Truvaga offer any type of warranty or money back guarantee?
We assure you that your Truvaga 350 is guaranteed to function seamlessly upon unboxing. We also provide a risk-free 30-day money-back guarantee for your peace of mind. For more details, visit here.
How long does it take to receive my order?
Standard shipping is free and typically arrives within 3-5 business days.
Do I need to be home to sign for the package?
No, you do not need to be home.
Are Truvaga devices covered by the NHS?
Truvaga devices are considered a wellness product and are not covered by the NHS.
How do I set up my complimentary training session?
Email Customer Support to schedule your 15-minute complimentary virtual training session. You can also schedule online by visiting our Support page.
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